Christmas Last Order Dates

We offer a FREE Click & Collect service to all of our stores when ordering online. To use this service, add the items that you wish to order to your online shopping basket, then proceed to checkout. On the delivery methods page, you will be able to select your preferred store for collection.

Please note that it will take between two to five days for your goods to arrive in store and up to 7 days if ordering for delivery to Guildford. Our store staff will call you when your order is ready for collection and upon collection, a signature is required.

Orders must be collected within 30 days.

To collect your order you must have the following items:

  • Your original order confirmation email
  • Proof of ID

Standard UK Delivery is £4.95 for orders under £75 or FREE if you spend £75 or more.

Standard UK Delivery orders are sent on a tracked 48hr service with UK Mail or Royal Mail depending on the destination. A signature will be required upon delivery. Please ensure someone will be available to accept your parcel, otherwise your order will be returned to the depot. Organisation of re-delivery is the responsibility of the customer.

During busy periods delays may occur. If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, providing you with the option of back order, exchange or cancellation.

Our delivery service covers most UK residential addresses with individual postcodes. Caravan parks, camp sites, holiday homes and PO boxes are excluded.

Next Day Delivery is £8 and guaranteed to arrive on the next working day. Please note that orders placed after 1pm or Friday-Sunday will be shipped on the next working day. If we are unable to fulfill your order on a Next Day Delivery service you will be contacted by a member of our Customer Service Team immediately.

European Delivery is £10 and International Delivery is £20.

Please note, the delivery charge to Switzerland and Norway is now £15.

We deliver to anywhere in the world, except BFPO addresses and countries where we cannot guarantee the status of recipients.

Duty (or customs tariffs) is set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order.

Deliveries to Europe are shipped with DPD and take between 3-5 working days to arrive. International orders are sent with DHL with an estimated delivery time of 1-3 days to the USA and 3-5 days for the Rest of the World. All European and international orders are tracked and do not require a signature upon delivery. Please ensure someone will be available to accept your parcel, otherwise your order will be awaiting collection at your local post office.

No responsibility will be taken for lost or stolen parcels.

Our delivery service covers most countries but please note that we do not deliver to caravan parks, camp sites, holiday homes or PO boxes.

If you wish to return an item from your order, you must do so within 28 days from the date of purchase. If you are ordering from the UK there will be a Freepost returns slip included in your order. Please use this to post the item(s) back to us. Non-faulty items being returned from outside the UK – excluding the Channel Islands, Isle of Man and Northern Ireland – are returned at the customer’s expense and risk. We recommend in all cases you obtain a certificate of postage in case the parcel should go missing.

Please return to:

Trotters Childrenswear
3 Gorst Road
London
NW10 6LA

Faulty or Damaged Products

If you have received a damaged item, you must return it to us before we can replace it or refund you.

Processing Returns

It can take us up to 21 working days to process a return although we aim to do this within 3 days of receipt of the item(s).

Returning Gifts

If you have received one of our products as a gift and it does not fit or it is faulty or damaged, we can only refund the original purchaser who will be informed. If you choose to exchange an item that is faulty or damaged, we cannot always prevent the original purchaser from knowing.

Christmas Returns

Our Christmas returns policy has been extended to the 2nd January 2017 so please return or notify our customer service department on +44 20 7371 5973 or customerservice@trotters.co.uk Monday - Friday, 9am - 5.30pm GMT if you wish to do so.

In order to exchange an item, you must return it in saleable condition within 28 days of purchase. Feel free to use the Free Postage slip included in your order. Goods will remain your responsibility until we receive them so please ensure you obtain proof of posting and use an insured delivery service.

Orders which are returned from outside of the UK for exchange will be subject to additional delivery charges to cover the cost of sending the replacement items out again.

If we receive your item outside the 28 day period, or if the product does not reach us in saleable condition, a voucher for all or part of the purchase price may be issued at the discretion of Trotters, redeemable within thirty days although we are not obliged to do so.

If you have any questions or queries regarding our delivery options please contact customer service. Our customer service team are available on +44 20 7371 5973 or customerservice@trotters.co.uk Monday - Friday, 9am - 5.30pm GMT

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