Privacy & Cookies

When you provide us with personally identifiable information ("Personal Information") through this Website, we respect your privacy. The purpose of this statement is to tell you what Personal Information we collect about you during your visit to Trotters.co.uk and what we do with that information.

Cookies

We use cookies to administer our website. We will not use cookies in combination with your Personal Information without your prior consent. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value. If you have previously registered on our website (i.e. the website at http://www.trotters.co.uk ) cookies will enable our website to recognise you. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Click here to find out more about cookies (www.allaboutcookies.org/cookies).

Two types of cookies are used on this Website: session cookies and persistent cookies. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We use session cookies:

  1. to track the number of visits to the Website;
  2. to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the Website and the number of return visits to the Website (we cannot identify you personally in this way);
  3. to enable basic personalisation of the Website;
  4. to keep track of your current shopping session so that you may retrieve your shopping basket at any time;
  5. within the user id sign in session for security; and,
  6. to remember if a user has signed out.

Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the Website to determine whether you have been here and signed in previously. This helps to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of our website.

You have the ability to accept or decline cookies by modifying the settings in your internet browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. Please click here to find out how to disable/enable cookies (www.allaboutcookies.org/cookies).

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. 

Access to your information

To access any personal information that you have submitted via the Trotters.co.uk please visit the "my account" page or email us at customerservice@trotters.co.uk.

Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our website or otherwise visit.

Notification of Changes

We may revise our Privacy Policy from time to time. When any changes are made to our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.

Security

Your credit card information is encrypted when you order from us to ensure your transactions are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

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