Frequently Asked Questions - Store Reopening

Each Store has a maximum occupancy identified, which has been carefully planned considering the size and layout of the space.

Please be aware that there may be a queue to enter the store due to limited capacity. Once inside the store, we ask that you observe social distancing guidelines and wear a face covering (unless exempt).

The number of people within the Store including Team Members will be closely managed by a Trotters Team Member who will be the host at the front of the Store.

If you have a proof of purchase for your items, we will be honouring refunds and exchanges for items purchased from 1st December 2020 onwards from a Trotters Store. If you do not  have a proof of purchase, then a Trotters credit note for the current selling price will be available.

Yes, Click & Collect will be available in all stores.

Online returns can be brought back to stores. Refunds can not be given in store, your purchase will be sent back to the online team for processing. Exchanges for online purchases are available in store.

Yes, we are pleased to let you know that we will be able to shoe fit in store. However, we will be taking a different approach than usual and asking for your help, so that we can maintain the 2m where possible. There will be two areas in the shoe fitting department where the 2m gap is breeched, however our team members will be wearing Face Shields and will be as quick as possible.

Disposable socks will be placed over the child’s socks whilst shoe fitting.

All shoes will be steamed using a professional garment steamer or cleaned using an anti-bacterial wipe after being tried on.

Yes, we are pleased to announce that hairdressing will be available in all of our stores. Visit the Trotters website to book an appointment. Please note that we are operating with a reduced number of hairdressers per store and therefore, it will be essential to book your appointment in advance.