Hairdressing Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions


Could you explain what is involved with a Hairdressing appointment?

Each appointment has a time-slot of 20 minutes. We ask that you arrive promptly, as if you arrive late, it can have a knock-on effect for the next appointment (and so on). Our hairdressers will secure the child on the chair and cover them with a cape. We use a natural detangling spray and water to wet the hair before we cut. If the child is very young or will not sit on their own they can sit on a parents knee, as long as they are held upright to ensure an even cut. There is a tropical fish tank to look at and books, toys and bubbles to distract. We finish every cut with a blow dry and children are given a sticker and chocolate gold coin (if you agree).

This is my child’s first haircut, do you offer a special service for this?

Yes we do! A first haircut is a moment to remember at Trotters! We offer the same service as above and include a certificate and a lock of hair as a keepsake. When you book, please make sure you book for a ‘first haircut’ so we can prepare the certificate for you in advance.


How much are the haircuts and do you have different levels of service?

All our haircuts are charged at a rate of £18. We do not offer pricing tiered by age or hairstyle. If you only require a fringe trim this is chargeable at £8.

How do I book a hairdressing appointment?

 

You can book your appointment online or by calling your chosen store. On our hairdressing page you can select your chosen store, day and time and if you have a preferred hairdresser, you can also request to be seen by them. Click here for stores location and contact information.

What age are your hairdressing appointments suitable for?

We recommend our hairdressing appointments from newborn babies and up. We don’t have an upper age limit, so if your child is still happy to visit us then we’ll be more than happy to cut their hair!

I have twins / siblings, can they be booked at the same time?

Yes. Just select a sibling slot online or call the store and let them know you wish to book for more than one child. Where we have availability, you can book either at the same time or one after the other. We recommend booking in advance when requesting more than one appointment at similar times.

Do you wash and blow dry?

We don’t wash the child’s hair but we do wet it with a water spray. All haircuts are finished with a blow dry.

I think my child just needs a fringe-trim, do we still have to pay for the full service?

No, please book your appointment as normal and discuss with the hairdresser before they begin.

What products do you use?

All our hairdressers use the Original Sprout range of products. If you wish to finish with a particular style, they can add some gel or paste. All Original Sproutproducts are natural and brush out easily so there’s nothing to worry about.

Do you offer drop-in appointments?

We always endeavour to accommodate drop-in appointments, however, to avoid disappointment, we recommend making an appointment either online or by calling the required store

What qualifications do your hairdressers have?

We only recruit hairdressers with a minimum of Level 2 NVQ and experience with children is a must.

Do you accommodate additional needs children?

Yes we do. Please either call the store or contact our customer service team and we will be able to discuss this with you further. Alternatively, you can book a double appointment using our online booking system and add some further information to your notes if required.

What do you recommend if my child has head lice?

If you already have an appointment booked, please cancel it and don’t rebook until the live lice or eggs are all clear. We sell a range of head lice treatments and prevention products including combs, sprays and shampoos from Nitty Gritty. Treat head lice as soon as you spot them, check everyone in the house and start treating anyone who has head lice on the same day. The most effective way we found to remove and destroy lice, eggs (unhatched lice) and nits (empty, hatched egg shells) is our Nitty Gritty NitFree comb which is quick, easy to use and a chemical-free way to clear lice.

I’m running late, will you still be able to fit me in?

We will do our best however, we ask that you call the store to inform them that you’ll be late as soon as possible. We may need to book you in for a different slot at a later time or during busy periods, on a different day.

I still have further queries, can someone help me?

Please fill in our contact form and our customer service team will reply within 48 hours. Alternatively please call your required store and the team will be able to help.

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