An update to our Trotters Family (COVID-19)

An update to our Trotters Family (COVID-19)

An update to our Trotters Family (COVID-19)

Update: 7th July 2020

Firstly may I thank you again for all your wonderful messages of support, it is super to see another two stores, High Street Kensington and Westfield re-open today.

It was just so nice to be able to visit the two stores once again and welcome back so many of the Trotters family and friends.

It was also good to welcome back our wonderful hairdressers who are once again looking after our young customers hair.

Appointments can now be booked online in exactly the same way as before we closed, by visiting our Hairdressing page here.

Our cautious and responsible approach has been well received both by our teams and you, our customers and this now gives us the confidence to move onto our third phase of re-opening.

I am delighted therefore to let you know our Trotters store in Turnham Green will now be reopening on Monday the 13th July.

Thank you for your continued support. Your positive messages have helped my team and me through this difficult period.

See you very soon and please, stay safe,

 Sophie Mirman - Founder and Creative Director

Sophie Mirman - Founder & Creative Director



Update: 25th June 2020

Firstly may I thank you for all your wonderful messages of support, when we reopened our stores in Kings Road, Chelsea and Northcote Road, Clapham, last week.

It was just so nice to be able to visit the two stores once again and welcome back so many of the Trotters family and friends.

Our cautious and responsible approach has been well received both by our teams and you, our customers and this now gives us the confidence to move onto our second phase of re-opening.

Our Trotters stores in Kensington and Westfield will now be reopening on Monday the 6th July.

With restrictions gradually easing, we will still remain cautious in order to protect you and our teams, whilst endeavouring to ensure that your experience remains as friendly and fun as possible.

Therefore, from Monday 6th, the Stores will be open to shop in as usual, without a Shopping Appointment. We will monitor the number of people inside the Store at all times, and will need to use a queuing system at busy times.

On the same day we will also (pending any changes in Government guidance) be restarting our hairdressing service in all of the four stores noted above.

Appointments can now be booked online in exactly the same way as before we closed, by visiting our Hairdressing Booking Page on our website.

I'm sure you will understand that we have had to increase the price of a haircut from £18 to £20 to cover the cost of increased time, measures and equipment now required to ensure your safety and security.

Thank you for your continued support. Your positive messages have helped my team and me through this difficult period.

See you very soon and please, stay safe,

 Sophie Mirman - Founder and Creative Director

Sophie Mirman - Founder & Creative Director



Update: 8th June 2020

Dear Friends, I am delighted to tell you that we will soon be reopening two of our stores, in Kings Road, Chelsea and Northcote Road, Clapham.

Despite the Government permitting all stores to reopen from 15th June, we have chosen a more cautious approach, as we take our responsibility extremely seriously and are unwilling to compromise your safety and security, as well as that of our service teams. We also recognise that customer experience is vital to your enjoyment and you expect only the best.

It is with all that in mind, that we are not only taking a phased approach to opening, but entry will, initially, be by appointment, with the first date being Thursday 18th June. This way we will be able to keep numbers reassuringly small and maintain the highest level of customer service. As we learn from your experience, we will then reopen our other stores.

We have, of course, introduced special protection and safety measures, which are detailed here.

Hairdressing will, sadly, not yet be available, and we will let you know as soon when this service can be re-introduced.

Appointments will be available at these stores from Thursday 18th June, and our full ranges of fabulous clothes, shoes, books and gifts will be even better than ever.

If you’d like to be one of our first customers and would like to book an appointment please click here.

Thank you for your support over the past weeks. Your messages of support have helped my teams and me through this difficult period.

See you very soon & stay safe,

 Sophie Mirman - Founder and Creative Director

Sophie Mirman - Founder & Creative Director



Update: 20th April 2020

For 30 years, we at Trotters have prided ourselves on supporting our customers during such milestones as purchasing their first pair of shoes, getting their first haircut and finding that perfect pair of shoes for the first day of school.

Despite the current circumstances, we would like you to know that the Trotters Team is still here to help! You asked and we listened, so with this in mind we have put together a selection of resources, from shoe fitting to hairdressing, which will provide you with the knowledge and tools to do them from home!

Shoe Fitting at Home:

Replicate our expert shoe fitting service with our quick and easy guide to help you measure your little one’s feet at home! – View our ‘Measure at Home’ Page >

Hairdressing at Home:

Execute the perfect fringe trim with the help of our handy tutorials and resources that will have the whole family looking their best in no time! – View our ‘Hairdressing at Home’ How-To Page >

We hope that you find these tutorials and step-by-step guides helpful and we’re adding to them all the time so make sure to keep visiting this page for the latest information.



Update: 24th March 2020

We would like to reassure all of our customers that our website is still fully operational and we are continuing to process and dispatch all orders as usual. In line with the guidelines set out by Public Health England, we now have extra hygiene measures in place within our warehouse facility. In addition to this, our warehouse team is currently practising social distancing and does not use public transport to get to and from work.

Please note that we continue to offer our 365 day returns policy and that our Customer Service experts are available for advice on shoe fitting as well as our full product range via our Live Chat service or email.

Due to temporary store closures, our Click & Collect service isn't currently available but we are continuing to offer FREE Standard delivery on all UK orders. Please note that our couriers Royal Mail & DHL are continuing to deliver to customers as normal and are currently doing contact-free deliveries.



Update: 20th March 2020

Our physical stores are now closed. Please note that you can still shop with us online.



Update: 18th March 2020

We have decided to close all of our physical stores. Our last day will be Thursday 19 March. We hope to reopen on Friday 27 March, but this will be under constant review.

Please note that our online store remains open (www.trotters.co.uk), offering our full range of products and excellent customer support.

As I wrote only a few days ago, Trotters was supposed to be celebrating 30 years since my partner, Richard and I opened our first store on Kings Road, Chelsea. Trotters is still a family business, and all our customers, teams and suppliers are part of that family.

You, like me, have so many wonderful memories, and it is at times like these that we treasure, even more, our shared journey. As we all face a national and global tragedy, it is a time to demonstrate the best that humanity has to offer. If we can all come out of this, with greater kindness and compassion, then not all will be in vain.

The next few weeks will be hard for us all, but let us all use it as a time to be nice to each other. Say nice things; send and tweet only positive messages and offer help to each other.

Thank you, thank you, for being so loyal, over the last 30 years.

Stay safe!

 Sophie Mirman - Founder and Creative Director

Sophie Mirman - Founder & Creative Director



Update: 16th March 2020

As many of you know, 2020 was envisaged as the year for Trotters to celebrate its 30th Birthday.

Your support over these years is what has kept us motivated and constantly striving to be better and better.

With Coronavirus at the forefront of all of our minds we have taken the necessary action, in line with the Government’s latest advice, to ensure the safety and security of you, our teams and the small family-run factories who we support in Europe.

As a family business ourselves, we treat our teams and customers alike. We can assure you that we are doing our very best, not only to ensure the highest levels of cleanliness in our stores, but also in taking extra hygiene measures within our warehouse when processing your online orders.

At this point in time, we are happy to inform you that all of our stores remain open and that our website continues to stock our full range of new season products, available for delivery direct to your door.

We will continue to monitor the situation and keep you updated via email, our website and social channels if anything changes.

We thank you for your understanding, but above all, I send my love to you, your families and friends.

Stay safe!

 Sophie Mirman - Founder and Creative Director

Sophie Mirman - Founder & Creative Director

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