Update: 24th March 2020
We would like to reassure all of our customers that our website is still fully operational and we are continuing to process and dispatch all orders as usual. In line with the guidelines set out by Public Health England, we now have extra hygiene measures in place within our warehouse facility. In addition to this, our warehouse team is currently practising social distancing and does not use public transport to get to and from work.
Please note that we continue to offer our 365 day returns policy and that our Customer Service experts are available for advice on shoe fitting as well as our full product range via our Live Chat service or email.
Due to temporary store closures, our Click & Collect service isn't currently available but we are continuing to offer FREE Standard delivery on all UK orders. Please note that our couriers Royal Mail & DHL are continuing to deliver to customers as normal and are currently doing contact-free deliveries.
Update: 20th March 2020
Our physical stores are now closed. Please note that you can still shop with us online.
Update: 18th March 2020
We have decided to close all of our physical stores. Our last day will be Thursday 19 March. We hope to reopen on Friday 27 March, but this will be under constant review.
Please note that our online store remains open (www.trotters.co.uk), offering our full range of products and excellent customer support.
As I wrote only a few days ago, Trotters was supposed to be celebrating 30 years since my partner, Richard and I opened our first store on Kings Road, Chelsea. Trotters is still a family business, and all our customers, teams and suppliers are part of that family.
You, like me, have so many wonderful memories, and it is at times like these that we treasure, even more, our shared journey. As we all face a national and global tragedy, it is a time to demonstrate the best that humanity has to offer. If we can all come out of this, with greater kindness and compassion, then not all will be in vain.
The next few weeks will be hard for us all, but let us all use it as a time to be nice to each other. Say nice things; send and tweet only positive messages and offer help to each other.
Thank you, thank you, for being so loyal, over the last 30 years.
Sophie Mirman - Founder & Creative Director
Update: 16th March 2020
As many of you know, 2020 was envisaged as the year for Trotters to celebrate its 30th Birthday.
Your support over these years is what has kept us motivated and constantly striving to be better and better.
With Coronavirus at the forefront of all of our minds we have taken the necessary action, in line with the Government’s latest advice, to ensure the safety and security of you, our teams and the small family-run factories who we support in Europe.
As a family business ourselves, we treat our teams and customers alike. We can assure you that we are doing our very best, not only to ensure the highest levels of cleanliness in our stores, but also in taking extra hygiene measures within our warehouse when processing your online orders.
At this point in time, we are happy to inform you that all of our stores remain open and that our website continues to stock our full range of new season products, available for delivery direct to your door.
We will continue to monitor the situation and keep you updated via email, our website and social channels if anything changes.
We thank you for your understanding, but above all, I send my love to you, your families and friends.
Sign up to our newsletter for the latest news and great offers
FREE UK Standard Delivery over £
FREE Click & Collect to all stores
FREE 365 Day UK Returns
European Delivery - £10 (3-5 days)
365 Day Returns
International Delivery – £20
USA (1-3 days)
Rest of World (3-5 days)
365 Day Returns
Please note: Payments made via PayPal will automatically be charged in GBP (£)