Delivery

Trotters Click & Collect service allows you to have your items delivered to your local store free of charge. To use this service, simply add the items that you wish to order to your online shopping basket and proceed to checkout. You will still need to add an address, however, on the delivery methods page, you will be able to select your preferred store for collection.

Our store staff will contact you when your order is ready for collection and upon collection, a signature is required.

Orders that are not collected within 30 days will be returned to the Trotters warehouse and will be refunded. Please do not forget to check the opening times of your local Trotters store

To collect your order you must have the following items:

Your original order confirmation email
Proof of ID

During busy periods delays may occur. If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of back order, exchange or cancellation.

Once parcels have been dispatched we are unable to change the address.

Our delivery service covers most UK residential addresses with individual post codes. Caravan parks, camp sites, holiday homes and PO boxes are excluded.

*Orders placed before 2pm Monday - Friday will be delivered next working day

Any orders placed after 2pm or Friday-Sunday will be shipped on the next working day. Orders placed on Bank Holidays will not be processed until the following working day, this can add one more day to delivery times.

Please note: If you opt to have your parcel left in a 'safe place', this is done at the customer's own liability and risk. No responsibility will be taken for lost or stolen parcels.

If we are unable to fulfil your order on an Next Day Delivery UK service you will be contacted by a member of our Customer Service Team.

European Delivery is £12

We are pleased to announce that we are once again able to ship to Europe. Partnering with Zonos, all duties, taxes and fees are included with your order total and you will not need to pay any additional fees upon delivery.

International Delivery is £20

All of our international orders are fully tracked with a delivery window of 5-7 working days. A signature is required upon delivery.

Duty (or customs tariffs) is set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order.

Please note: If you opt to have your parcel left in a 'safe place', this is done at the customer's own liability and risk. No responsibility will be taken for lost or stolen parcels.

We very much look forward to welcoming you, in person, to our stores, where you can find our full ranges, without incurring any taxes, duties or transportation costs

Our delivery service covers most countries but please note that we do not deliver to caravan parks, camp sites, holiday homes or PO boxes. No responsibility will be taken for lost or stolen parcels.

When your order leaves our warehouse we will send you a shipment notification. Where available, this will contain a link to track your order. If this link is not included and you should wish to track your parcel, please contact our customer services team who will be able to assist you.