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Returns & Exchanges – Trotters Childrenswear
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing
Free UK Delivery over £75
Click & Collect
Gift Wrapping
Hairdressing

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Returns & Exchanges

Returns - UK
Our standard returns policy is 28 days. However, please note that you have 14 days to return items purchased online during our Sale and Black Friday promotions.

If items are returned outside of the returns window, the goods will not be refunded and can be returned to you at the shipping address stated on your order, at your own expense.

We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

There is no need to let us know you're returning something.

Simply visit our returns page here

Create your label and follow the instructions for your chosen return method. The goods are the customer’s responsibility until they reach us.

We will notify you via email once your refund has been processed. To check whether your item has been delivered to us, please use the tracking options provided by your chosen delivery service.

Please allow up to 14 days to receive your refund. You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse – if you want to check that your order has been received, please use the tracking option provided for your chosen return method.

Please note: We are not currently able to offer freepost returns for orders shipped to the Republic of Ireland and Channel Islands. 

Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA

We will refund the price you paid for your item(s), including sale items, back to your original payment method. Please note that we cannot offer refunds for charitable donations collected at checkout.

Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.

We will not be responsible for any items that are returned to us by mistake.

You may wish to return to one of our stores. We can offer exchanges in one of our 5 London stores (this doesn't include our concession locations) within 28 days of receiving your original order, you will need to provide either the invoice / delivery note or order confirmation.

If you require a refund, the store will need to send your item(s) back to our warehouse, along with a completed returns slip.

Please Note: Items purchased in store must be returned to a store for refund or exchange. We regret we cannot accept these items back via mail order.
European/International Returns
We offer a 28 day returns policy. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you would like a different size or colour, please return your unwanted item(s) for a refund and place a new order. Alternatively, we will refund the original amount spent on the purchase and then place a new order for the replacements. We will prepare this and send via email for you to complete your payment details. You will be charge the same amount (or less if the item(s) is on promotion) as the initial order. The return order for your exchanges will include a return postage to pay.

There is no need to let us know you're returning something, just fill in the included returns slip as required and include in your returned parcel.

Non-faulty items being returned from outside the UK – excluding the Channel Islands, Isle of Man and Northern Ireland – are returned at the customer’s expense and risk.

We will refund the price you paid for your item, including sale items, back to your original payment method.

Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period.

Duties and taxes paid upon ordering are non-refundable and if additional duties/taxes are to be paid upon receipt of the return, the cost of these will be deducted from the value of your refund.

The goods are the customer’s responsibility until they reach us, so please ensure they're packed up properly and you use a postal service that insures you for the value of the items you are returning as well as obtaining a certificate of postage in case the parcel should go missing.

All goods will be inspected on return. Please ensure that tags are in place, the product has been unworn and a resalable condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We will not be responsible for any items that are returned to us by mistake.

Please mark the parcel as 'Return – unwanted GB goods' and return to:

Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA
Missing, Faulty & Damaged Products
If you believe that something is missing from your order or you have received a faulty, damaged or incorrect item, please contact us within 28 days so we can arrange a replacement for you. In most cases you will need to provide proof of purchase or your order reference number, if purchased online, along with photo evidence and/or return the item to us before we can replace it or refund you.
Processing Returns
It can take us up to 14 working days to process a return although we aim to do this within 3-5 days of receipt of the item(s).
Returning Gifts
If you have received one of our products as a gift and it does not fit or is faulty/damaged, you can take your item(s) to your local Trotters store and exchange for another item. - Please note our exchange policy below.

Gift items being returned can only be exchanged for e-vouchers. Customers will need to confirm the gift order reference number as well as Name, Address, Email & Tel for vouchers to be issued. Please clearly mark your return as 'GIFT RETURN'.

No refunds will be given on gifts, unless refunded directly to the purchaser’s card. The purchaser will be notified by email.
Exchanges
If you placed your order online and wished to have an exchange, you can simply place a new order for the item(s) you want, and return the item(s) you do not want.

 

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  • Europe / EUR €
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  • Canada / CAD $
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  • Qatar / QAR ر.ق
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FREE UK Standard Delivery over £75
Click & Collect to all stores:  Free

European Delivery £12
4-5 working days

To shop in the US, please visit our dedicated US website

International Delivery - £20
USA: 7-10 days
Rest of the world: 5-7 days

International Delivery - £20
USA: 7-10 days
Rest of the world: 5-7 days

International Delivery - £20
USA: 7-10 days
Rest of the world: 5-7 days

International Delivery - £20
USA: 7-10 days
Rest of the world: 5-7 days

International Delivery - £20
USA: 7-10 days
Rest of the world: 5-7 days

International Delivery - £20
USA: 7-10 days
Rest of the world: 5-7 days

FREE Delivery on orders over 240 QAR

Standard Delivery 120 QAR
Delivery Time: 5-7 working days

FREE Delivery on orders over 240 SAR

Standard Delivery 120 SAR
Delivery Time: 5-7 working days

FREE Delivery on orders over 240 AED

Standard Delivery 120 AED
Delivery Time: 5-7 working days

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